MANAGING FILES
Guide
Many software applications have hundreds of features and one can't master all of them in one training session. I created several job aids to support users' performance post initial training. Each job aid provides a flowchart along with the steps for using the core functions at each stage. The image above is a sample page.
Skills Used:
Instructional design, graphic design
Production Tools:
Snagit, Microsoft Word
Client: RL Solutions
LEARNING PATHS
Curriculum Design
With no LMS, users needed a way to navigate the learning content (e.g. instructional guides or video tutorials) and view only what was relevant. I designed learning paths for each product that show a breakdown of the content and the recommended sequence based on users' primary need(s). This is a sample set for one of the products.
Skills Used:
Instructional design, graphic design
Production Tools:
Adobe Illustrator
Client: RL Solutions
SUBMITTING AN EXPENSE CLAIM
Video Tutorial
To minimize redundancy and number of errors, I worked with a SME to create a video tutorial to supplement a Microsoft Excel template for submitting company expense claims. To ensure consistency with the company brand, the Marketing team provided elements such as the RL mascot illustration, and the title background and closing logo animations.
Skills Used:
Script writing, storyboarding, audio/video production
Production Tools:
Adobe Illustrator, Snagit, Camtasia, MS Excel
Client: RL Solutions
EI POCKET GUIDE
Guide
The image above is from a pocket guide focusing on the importance of using emotional intelligence in everyday life. The guide concludes with ten tips to help readers practice self-awareness and to apply the techniques described in the guide to become emotionally intelligent. A university research project, this guide combines my passions for personal development, continuous learning, and visual storytelling.
Skills Used:
Instructional design, writing, graphic design
Production Tools:
Adobe Photoshop, Illustrator, InDesign, MS Word
Client: YSDN
CREATING A FORM SECTION
Video Tutorial
Several training programs were delivered regularly via the web. I introduced self-paced eLearning by converting all core software training into video tutorial series. Part of a Forms Designer series containing 17 tutorials (each under 10 minutes), this video shows system administrators how to create a custom section for a form. This is a 2-minute sample of the tutorial.
Skills Used:
Script writing, storyboarding, graphic design, audio/video production
Production Tools:
Adobe Illustrator, Snagit, Camtasia
Client: RL Solutions
WORKING WITH ANYONE
Training Plan
We all work with people at varying levels of the organization and not always effectively. This workshop design uses real cases and gives participants the tools to identify effective methods to work with others while fostering and maintaining healthy working relationships. There are three content categories each with multiple activities to facilitate learning and discussion. Here are sample pages.
Skills Used:
Project design, instructional design
Production Tools:
MS Word, Illustrator
Client: Large North American Airline